online complaints

How to complain if you are unhappy with a purchase

As customers opt to purchase online, often their purchasing decisions are based on previous customer reviews and online videos or pictures provided by the seller. This can create a condition where unrealistic customer expectations are created and fail to be met.

Customer complaints in the form of reviews and posts have become common as more customers want to voice their discontent. However, many customers fail to receive the resolution they are looking for as they tend to approach the company with disrespect.

Consider the following tips that will help customers complain and receive positive results.

Gather all information – Start with visiting the company’s website to assess their return policy. Most companies will require the original receipt, including all packaging and tags for a no-questions-asked return or refund.

Locate a customer service representative – To start the complaint process contact the company’s customer service team. Frequently this may be done over the phone or via email. If it is a small or medium-sized business, customers may be able to reach the owner or senior management.

Write down key points – Staying calm and polite when lodging a complaint is key to achieving a favourable outcome. Start with writing down key points and expectations. If you decide to write a complaint, start by emailing the company’s customer service team. If this approach fails, opt for a public complaint. Public complaints are known to get more attention as they are viewed by other customers and affect a company’s reputation. Customers can publicly complain on social media websites such as Facebook and Instagram or post on private customer review websites such as Revdex.com, TripAdvisor, Yelp, or BBB. Public posts, if written well with all facts about the experience, can cause a company to take notice, resulting in compensation.

Revdex is a new online business directory. Consumers can post a review for any business, even if there is not an existing profile. Businesses can create their own profiles and respond to reviews. Revdex tries to provide a positive experience both for consumers and businesses.

Consumers can report scam about car dealers or report social media scams.